Monthly Archives: March 2013

Are You Customer Friendly?

What do customers think of you?  Is it fun to deal with you or has your business become a bureaucracy?  Living and working in the national capital region enables us to see bureaucracies at every level from our small city … Continue reading

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What behavior builds trust for you?

Who were the few top builders of trust that you personally experienced? What did they do that was different? Fortunately, I have had several colleagues (people to whom I reported, some who reported to me, and others with whom I … Continue reading

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Want Success with Sanity? Try Delegating.

Delegating is a learned skill.   In the process of business development between start-up and growth there is a point that demands delegation.  My work with leaders in different size organizations validates this premise.  With the right people working in them, … Continue reading

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